Refund & Returns Policy

1. Service-Based Business

As a digital marketing service provider, we deliver professional services rather than physical products. Our refund policy reflects the nature of consulting and marketing services.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• Services were not delivered as specified in the agreement
• Cancellation within 48 hours of initial consultation (consultation fees may apply)
• Mutual agreement to terminate services before completion
• Failure to meet agreed-upon deliverables due to our error

3. Non-Refundable Services

The following are generally non-refundable:

• Completed consultation sessions
• Strategy documents and reports already delivered
• Campaign setup and launch costs
• Third-party advertising spend
• Services cancelled after work has commenced

4. Refund Process

To request a refund:

1. Contact us within 14 days of the issue arising
2. Provide detailed explanation of the refund request
3. Allow up to 10 business days for review
4. Approved refunds will be processed within 14 business days
5. Refunds will be issued to the original payment method

5. Partial Refunds

For ongoing projects, partial refunds may be calculated based on work completed versus total project scope. Any deliverables already provided will be deducted from the refund amount at fair market value.

6. Dispute Resolution

We are committed to resolving any issues promptly and fairly. If you are unsatisfied with our resolution, you may contact the Australian Competition and Consumer Commission (ACCC) or seek independent mediation.

7. Australian Consumer Law

This policy operates in conjunction with Australian Consumer Law. Nothing in this policy limits your rights under Australian Consumer Law, including rights to refunds for services that fail to meet consumer guarantees.

8. Contact for Refund Requests